Most popular FAQs

Are all your support technicians qualified?

All of our support technicians and support staff are fully qualified with some being specialists in a particular area of the IT industry. All of our staff have experience with residential/home systems, small business systems and large corporate systems.

What do I need to use for a remote support session?

Hi Tech ITworX uses a software package called Teamviewer. The customer module for teamviewer (which we will ask you to download), does not require any installation and can be deleted from your system once we are finished. We will guide you through downloading and operating the software.

Download Our Remote Support Software

How long has Hi Tech ITworX been operating?

We have been operating in the Central West NSW and surrounding area for over 10 years, the fact that we have been operating so long is a testament to our quality products, services and customer support.

Is Hi Tech ITworx independently owned?

We are 100% Australian, independently owned and locally operated, we are not aligned or affiliated with any other computer retailer, so we can offer you a wide range of brands at competitive prices.

What options are available for customer support?

Hi Tech ITworX has both onsite support and remote support available. Onsite support is when our technicians diagnoses and rectify your issues at your office or home. Or, remote support, (our most popular option) is where one of our technicians connects to your server or computer securely from our office, and solves your issues over a high speed internet connection.

Why should I choose to deal with Hi Tech ITworX?

We believe that if you carefully compare the quality and capability of the products we offer with any product available on the market, you will find that we offer the best that can be produced. Also, our staff aim to be one of the best in the Mudgee, Orange and the Central West NSW for after sales support, customer support and backup.

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