Residential

Support & Services

overview

No request too big... Or too small!

HiTech ITworX has everything to suit your lifestyle, leisure and social experiences. We cater to the IT needs to all businesses, big and small. We also provide service and support for schools, home business operators, gamers and bloggers and the list goes on.

There are more home IT needs than people realise especially with regards to selecting an appropriate system, configuring internet access and virus removal. Explore your home IT options by visiting our showroom and workshop to speak with our friendly IT specialists.

Workshop Repairs

Keeping things up to scratch.

On-Site Workshop

Hi Tech ITworX modern onsite workshop is one of the biggest in the Central Tablelands, staffed by our own expert technicians who carry out all our repairs and upgrades in-house.

Flexibility

Having our own dedicated workshop with our own technicians means that we can have complete control over all aspects of your repair and/or upgrade. This way we can be certain that everything; from the software to the operating system functions correctly and reliably from the moment it is first turned on.

Inventory

We maintain a huge inventory of new parts in stock at all times which enable our technicians to efficiently carry out work within a suitable timeframe.

On-site Repairs

We offer an onsite residential repair service for your home computers.

One of our fully qualified expert technicians will come to your home, at a time convenient for you, and repair most of your computer issues for you right on the spot. Our technicians carry a range of common parts with them which allows to them to perform most repairs onsite. If the parts required to solve your problem are something that the technician does not have on hand, they will arrange to obtain the required parts, book a return visit and install them for you onsite.

Understandably, there are some repairs that we cannot perform in your home. If an onsite repair is not possible, our technician will advise you, and as part of the service, take your computer back to our workshop for repair, and then return and re-install it. See our Terms of Service for details of our free delivery / pickup service.

We can also arrange for replacement loans machines if required (subject to availability).

Stop wasting time and money on technology. Let’s get started

Virus Removal

What happens when I have a virus?

If your computer is...

Crashing or freezing, running slow, has ‘pop up’ advertising appearing or your web browser has hijacked, there is a possibility that you have been infected.

What's a Virus?

Viruses, spyware, malware, etc. are unfortunately a fact of life with our online and connected lifestyle. Identity theft is on the rise every day and on average a new type of ‘parasite’ capable of causing serious computer problems or robbing you of your online identity is released every two to three minutes

How can I remove it?

Hi Tech ITworX can remove those nasties and return your system to an uninfected state. We take your computer system seriously and don’t just remove your infections, we offer you solutions to minimise the problems reoccurring.

Hi Tech ITworX, will endeavour to clean your system without any loss of data.

We offer an obligation free quote on all virus removal and also offer a free delivery / pickup service in the local area.

New Systems and Upgrades

We can custom-build your new computer system for your needs.

  • Hi Tech ITworX can offer you a wide range of computers, can custom-build your new computer system to your exact specifications.Come in store to explore our available range.
  • Having our own dedicated workshop with our own technicians means that we can have complete control over all aspects of your new system or repair/upgrade. We check everything from the drivers to the operating system before delivery and instalment to make sure everything functions correctly and reliably from the moment it is first turned on.
  • All of our custom-built computer systems and upgrades are assembled and ‘bench-tested’ in our own workshop prior to delivery to our clients. PC’s and laptops that we source from our wide range of suppliers, are also ‘bench-tested’ and any issues corrected, before delivery to ensure that they are trouble-free and reliable.
  • If you are looking at upgrading your existing system with a newer graphics card, more system memory, a bigger or second hard drive or a faster processor, Hi Tech ITworX can help. All upgrades are carried out by our own fully qualified technicians in own workshop.
Delivery

Free delivery and pick up!

If you are unable to come to our Mudgee or Orange workshops then we can come to you! We provide a free delivery and pickup service in the Mudgee and Orange areas. Other areas may incur a fee, please contact us for details of charges for other areas.

If you purchase a new system from us, have a system in our workshop for repair or an upgrade, we can deliver your computer back to your home or work address. We can also arrange to collect your computer from your home or work address and return it to our workshop so the necessary repairs or upgrades can be performed.

Many of our elderly and mobility limited clients along with busy families, find this service invaluable, as it saves them time and money. Our free delivery / pickup service is just one of the services that Hi Tech ITworX offers that makes us the preferred computer companies in the Mudgee and Orange areas. Should you have any queries or to enquire about our free delivery / pickup service, please do not hesitate to contact us.