Support
Overview
PC on the brink... No more!
How many hours each week does your computer take from your productive business time due to it not working properly? Did you know that poor computer speed could be caused by anything from an obstructed fan through to a corrupted hard drive? Knowing how to solve these problems can literally save you time and money ~ knowing how to fix them is what we do.
Hi Tech ITworX offers quality support in fixing computer system faults and connectivity issues for home and office alike. Our expert technicians and fully-equipped workshop facilities reinforce our ability in solving your computer dilemmas, whatever they might be… and we are only a phone call away.
Take a positive step forward and contact us for an obligation free quote, and have your computer issues resolved today.
Remote Support
Customised service and support.
We can provide remote support to your business via our dedicated ultra high-speed internet connection, allowing us to securely access your server and/or computers from our office. With remote support we can diagnose, monitor and troubleshoot any issues you are having, as well as update and configure your systems for optimal performance and reliability.
Our internal security procedures, ensure that only our authorised personnel are able to access your server or computers, and user names, passwords, etc. are never made available to anyone other than the support technician handling your job. All data from our office to your system and from your system to our office is encrypted for additional security.
On-Site Support
Our competitive prices and reliable on-site support.
Problem Solving
Whether it’s your desktop, laptop or server, you can rely on Hi Tech ITworX to identify, diagnose and rectify your problem in the quickest possible time.
Support
If parts are required to solve your problem, our support staff and technicians will arrange to obtain the required parts and install them on-site, saving you valuable downtime. We can also arrange for replacement loans machines if required (subject to availability).
Quotes
All about our obligation free quotes.
The Spicks and Specks
Hi Tech ITworX has obligation free quotes available for all repairs, upgrades and new systems.
All of our quotes are held firm for 14 days from date of issue. Our quotes are all up inclusive, and include GST, there will be no little surprises at the last minute to shock you. If, due to supply problems beyond our control, we will advise you ASAP of the difficulty with supply, and offer you to requote for your new system, repair or upgrade with alternative specification products that are available.
Custom Quotes
Combine our obligation free quotes with our free pickup / delivery service and you will see that it will cost you nothing for us to give you a price for your computer repairs and/or upgrade.
Hi Tech ITworX is a real ‘Brick and Mortar’ store with stores in Mudgee, Orange, Bathurst and Parkes. We believe that our prices and services are some the best available in the Central West NSW area. We do not sell via the Internet, so if you have a problem you can see and talk to real people.