Regional NSW leading IT Managed Services Provider
More than just another MSP
Hi Tech ITworX is a professional managed service IT provider and supplier of high quality IT hardware. Established in 2009, our company operates from a network of locations throughout regional NSW to provide efficient and effective support for our business clients.
Managed IT
24/7 maintenance and monitoring that keeps your computers, servers, and systems up and running. Managed IT servicing is the outsourcing of your business’s Information Technology (IT) to a trusted IT company in the form of an IT Service Contract. This provides your business with regular IT support without the investment of a full time IT department.
PBX & Internet Communications
We specialise in the setup and management of Private Branch eXchange communications. PBX is more cost-efficient than a traditional phone setups and allows for multiple calls being made and received at once, automated routing is customizable, and internal and external transfers are available.
Testimonials
Trusted by hundreds of businesses throughout Regional NSW
"We have been working with Hi Tech ITworX for over 5 years, and their service has been nothing short of exceptional. From the very beginning, they have demonstrated a deep understanding of our needs and have consistently delivered innovative solutions that have helped streamline our operations and enhance our productivity.
Their team of experts is knowledgeable, responsive, and always willing to go the extra mile to ensure our satisfaction. Whether it's addressing technical issues, implementing new systems, or providing ongoing support, Hi Tech ITworX has proven to be a reliable and invaluable partner.
One of the standout qualities of Hi Tech ITworX is their proactive approach to problem solving. They don't just wait for issues to arise; they actively monitor our systems and anticipate potential challenges, which has significantly minimized downtime and disruptions.
Moreover, their customer service is top-notch. Every interaction we've had with their team has been professional and courteous, and they are always quick to address any concerns we have. It's clear that they value their clients and are committed to building long-term relationships based on trust and mutual success.
We highly recommend Hi Tech ITworX to any organization looking for a dependable and forward-thinking IT partner. Their expertise, dedication, and exceptional service have made a significant impact on our business, and we look forward to continuing our partnership for many years to come."
Jeremy Frew | General Manager
Coleman’s Equipment Group of Companies
"Kamran, James & the Team at Hi Tech ITworX have been helping Coleman’s Equipment with all facets of our IT Requirements for over 5 years, despite many other IT Businesses approaching us looking for our business. We have retained Hi Tech ITworX services in all or our required areas, as they are more like business partners, rather than suppliers.
James & the team look after our IT Managed Services, work environment, network & website. They are aligned with Coleman’s Equipment, providing strong & proactive customer service, often bringing solutions before they are required or before something breaks, rather than waiting for something to break and then attending to the problem.
On the rare occasion that something does fail, they are very quick to respond and repair/resolve the issue, whatever it may be. Recently we had a far broader issue that was outside of Hi Tech’s scope, however they worked on a solution & communicated directly with the supplier on our behalf.
We have also referred Hi Tech to other customers/suppliers we use with no hesitation that they will provide them with the same service levels that are provided to us. I would highly recommend Hi Tech and look forward to continuing to work with them into the future.
Mike Phillips | General Manager
Parkes Services Club
"Hi Tech has been a fantastic business partner for Harcher. Their people are professional, knowledgeable, courteous and they take pride in their work.
Josh Sherlock | Executive Director
Harcher (Westco Distributors)
"Hi Tech have provided IT support and services to our medical practice (based across multiple sites) over the past 10 years. They have been trustworthy, helpful and readily available, whenever issues have arisen, and in planning for future business growth and development. I have no reservation in recommending their services to medical practices in the Central West and beyond."
Dr Jeremy Curtin
Eye Surgery Associates Orange
“Since moving our IT requirements over to Hi Tech ITworX we could not be happier. It was a daunting exercise but we need not have worried, James in particular has been very invested in understanding what we need from our IT Team and has always delivered for us. He is quick to respond to issues and is always very friendly and a pleasure to deal with. James goes above an beyond to see that our business does not suffer when there is an urgent request even responding out of hours on occasion.
Kamran recently installed a new server which was a complicated project but it was all completed with a minimum of fuss and disruption. We would highly recommend anyone looking for a new IT provider as they are a well-run professional team.”
Cherrie Handebo
Taberners Windows & Doors
“As an office predominated by IT Dinosaurs James and his co-workers have been more than an asset to our business, they have become a 3rd party, integral part of our business. James has always been available either remotely, via phone or person. He has always offered us sound advice, he understands our business and holds a genuine interest as we continue.
His laid-back approach belies his knowledge; on the rare occasion that a solution hasn’t been achieved immediately James has always kept us informed on alternatives or options. We could not recommend James & Hi Tech ITworX high enough.”
Stephen Townsend
Ray White Townsend Real Estate
“Hi Tech have looked after my IT across all practice locations for around 2 years now. I love their company – I can always contact a tech at any time, they act with urgency and get the job done immediately, and furthermore whatever they do just works. They are a very honest company, they know what they are doing, I trust them and appreciate what they do for my business.”
Dr Jesse Middleton
Chiropractic Health and Wellness Centre
“We have been using Hitech IT WorX services now for the past 2 years. We are very pleased with the professional knowledge, confidentiality and service they offer. Their response is prompt and we are confident with the advice offered. We have no hesitation in recommending Hi Tech ITworX.”
Alan Ward
Totally Workwear