About Us
Hi Tech ITworX is a professional managed service IT provider and supplier of high quality IT hardware. Trading for over 15 years, our company operates from a network of locations throughout NSW to provide efficient and effective support for our business clients.
“Hi Tech have looked after my IT across all practice locations for around 2 years now. I love their company – I can always contact a tech at any time, they act with urgency and get the job done immediately, and furthermore whatever they do just works. They are a very honest company, they know what they are doing, I trust them and appreciate what they do for my business.”
Dr Jesse Middleton
Chiropractic Health and Wellness Centre
Lets Talk Numbers
Businesses Serviced
Satisfaction Raiting
Years In Operation
Our History
Hi Tech ITworX is a locally owned manufacturer and supplier of high quality computer products and has been trading for over 15 years.
Our story started in 2009 when our gaming services department 'Hi Tech Gaming' started providing IT services to venues throughout Central West NSW. It was soon evident that high quality and professional IT servicing was a critical requirement which was needed by many businesses throughout the region.
In 2013 our first dedicated office in Mudgee was established. In 2014 our online and creative design arm 'Hi Tech Creative' had opened, providing web design, hosting and graphic design services. 3 years later in 2017 we began providing specialised data cabling, electrical and security services in house through 'Hi Tech Data & Security'. In 2018 our Orange office was established and by the end of 2021, 2 new locations in Bathurst and Parkes had been established. Our locations around the region provide greater reach to outlying areas throughout the Central West and ensure optimal response times for on-site call outs.
Our Mission
Maintain a commitment to customer service and high quality support. This is reflected in our high level of repeat business. Dealing direct with us means that you will be able to take advantage of efficient and effective service, together with competitive prices.
We provide sales and service of IT and communications systems, workshop repairs, onsite servicing and installation of servers, workstations, laptops, data networks and telephone systems. Our customers range from small businesses through to large organisations.
Our Services
Hi Tech ITworX is one of the leading Managed IT service providers in Regional NSW. Our managed IT services includes but is not limited to general business IT support, cyber security, data backup and disaster recovery, pro-active maintenance of systems, hardware and compliance.
Other services which we cover include project services, co-managed IT arrangements, PBX (Private Brand Exchange) or VOIP communications as well as other internet communication systems such as corporate video conferencing. As an approved Microsoft reseller we also offer a range of Microsoft Office 365 cloud-based services as well as other related services via our creative and data & security departments such as email hosting, web design & hosting, data cabling, WiFi networking and security systems.
Our Staff
The management and staff at Hi Tech ITworX all have an extensive working knowledge and a wide range of experience in IT systems, from small business setups to multi-location corporate servers.
Our staff are fully qualified and competent in their positions, constantly keeping up with the most recent developments in the industry, and undergo training when necessary, so they are always up to date with the latest in technology.
At Hi Tech ITworX, we take pride in fostering a culture of continuous learning and growth. We believe that investing in our staff’s training not only enhances their skills but also enables us to provide our customers with the best solutions possible. Every single technical member of the Hi Tech ITworX team has successfully completed the Microsoft MS-900 exam with many of our team members already tackling additional Microsoft exams.
Our Values
Our values provide a framework that we use to develop and maintain our business practices.
Client focused
We are always challenging ourselves and investing in our resources to stay current with the latest technology, improve our operational services or improving our practices to suit the needs of our clients.
Consistency
We aim to provide a consistently high value service with internal checks and processes for improving our service. We have a proven track record in being one of the leading IT support business in Central West NSW.
Flexibility
To ensure we have every job covered we maintain a team of staff skilled in a wide range of disciplines including cloud services, email, cyber security, backups, communications, maintenance and hardware installation.
Feedback
With an integrated feedback system incorporated into every job we complete, we are always challenging ourselves to review our practices and services based on our clients feedback and needs.