Testimonials
We’re always looking at ways that we can improve all aspects of our products and services that we offer to ensure that we are meeting the needs of our business clients.
"Kamran, James & the Team at HiTech ITWorX have been helping Coleman’s Equipment with all facets of our IT Requirements for over 5 years, despite many other IT Businesses approaching us looking for our business.
We have retained HiTech ITWorX services in all or our required areas, as they are more like business partners, rather than suppliers. James & the team look after our IT Managed Services, work environment, network & website. They are aligned with Coleman’s Equipment, providing strong & proactive customer service, often bringing solutions before they are required or before something breaks, rather than waiting for something to break and then attending to the problem.
On the rare occasion that something does fail, they are very quick to respond and repair/resolve the issue, whatever it may be. Recently we had a far broader issue that was outside of HiTech’s scope, however they worked on a solution & communicated directly with the supplier on our behalf.
We have also referred HiTech to other customers/suppliers we use with no hesitation that they will provide them with the same service levels that are provided to us.
I would highly recommend HiTech and look forward to continuing to work with them into the future."
Jeremy Frew | General Manager
Coleman’s Equipment Group of Companies
"We have been working with Hi Tech ITworX for over 5 years, and their service has been nothing short of exceptional. From the very beginning, they have demonstrated a deep understanding of our needs and have consistently delivered innovative solutions that have helped streamline our operations and enhance our productivity.
Their team of experts is knowledgeable, responsive, and always willing to go the extra mile to ensure our satisfaction. Whether it's addressing technical issues, implementing new systems, or providing ongoing support, Hi Tech ITworX has proven to be a reliable and invaluable partner.
One of the standout qualities of Hi Tech ITworX is their proactive approach to problem solving. They don't just wait for issues to arise; they actively monitor our systems and anticipate potential challenges, which has significantly minimized downtime and disruptions.
Moreover, their customer service is top-notch. Every interaction we've had with their team has been professional and courteous, and they are always quick to address any concerns we have. It's clear that they value their clients and are committed to building long-term relationships based on trust and mutual success.
We highly recommend Hi Tech ITworX to any organization looking for a dependable and forward-thinking IT partner. Their expertise, dedication, and exceptional service have made a significant impact on our business, and we look forward to continuing our partnership for many years to come."
Mike Phillips | General Manager
Parkes Services Club
"Hi Tech have provided IT support and services to our medical practice (based across multiple sites) over the past 10 years. They have been trustworthy, helpful and readily available, whenever issues have arisen, and in planning for future business growth and development. I have no reservation in recommending their services to medical practices in the Central West and beyond."
Dr Jeremy Curtin
Eye Surgery Associates Orange
"Hi Tech has been a fantastic business partner for Harcher. Their people are professional, knowledgeable, courteous and they take pride in their work.
Josh Sherlock | Executive Director
Harcher (Westco Distributors)
“Since moving our IT requirements over to Hi Tech ITworX we could not be happier. It was a daunting exercise but we need not have worried, James in particular has been very invested in understanding what we need from our IT Team and has always delivered for us. He is quick to respond to issues and is always very friendly and a pleasure to deal with. James goes above an beyond to see that our business does not suffer when there is an urgent request even responding out of hours on occasion.
Kamran recently installed a new server which was a complicated project but it was all completed with a minimum of fuss and disruption. We would highly recommend anyone looking for a new IT provider as they are a well-run professional team.”
Cherrie Handebo
Taberners Windows & Doors
“As an office predominated by IT Dinosaurs James and his co-workers have been more than an asset to our business, they have become a 3rd party, integral part of our business. James has always been available either remotely, via phone or person. He has always offered us sound advice, he understands our business and holds a genuine interest as we continue.
His laid-back approach belies his knowledge; on the rare occasion that a solution hasn’t been achieved immediately James has always kept us informed on alternatives or options. We could not recommend James & Hi Tech ITworX high enough.”
Stephen Townsend
Ray White Townsend Real Estate
“Hi Tech have looked after my IT across all practice locations for around 2 years now. I love their company – I can always contact a tech at any time, they act with urgency and get the job done immediately, and furthermore whatever they do just works. They are a very honest company, they know what they are doing, I trust them and appreciate what they do for my business.”
Dr Jesse Middleton
Chiropractic Health and Wellness Centre
“We have been using Hitech IT WorX services now for the past 2 years. We are very pleased with the professional knowledge, confidentiality and service they offer. Their response is prompt and we are confident with the advice offered. We have no hesitation in recommending Hi Tech ITworX.”
Alan Ward
Totally Workwear
“We’ve tried them all and found Hi Tech ITworX always readily available to assist our company with all our IT needs keeping THE Shed Company online and open for business. Hi Tech ITworX provides peace of mind for our business”
Kerry Lincoln
The Shed Company - Mudgee
“Thank you Kamran and the team at Hi Tech IT WorX, you always have fast service with up to date IT solutions!”
Lisa Hughes
On-Trac Ag - Bathurst, Orange & Mudgee
“When we were in a jam and our previous tech support company dropped the ball, Hi Tech stepped up and came to the party. They have been looking after us ever since. I would happily recommend Hi Tech to you for your tech support needs.”
Scott Bailey
Muswellbrook & District Workers Club
“We rely heavily on our technology to ensure we deliver fast service to our patients and doctors. The staff are always helpful and are just a phone call away, they are happy to provide remote service or come into the office in a moments notice. They are a pleasure to deal with.”
Sallyanne Shuttleworth
Orange Specialist Clinic
“As a business our company relies on our ability to stay up to date with the IT requirements in the changing world. Hi Tech’s service has been greatly appreciated in updating and installing a new server in our office. We found the friendly and propped service both on the quoting and the install. I have found no request too large for the crew (particularly Rodney) approach to this upgrade. I would highly recommend Hi Tech ITworX to anyone.”
Sean Constable
Mudgee Cranes
“Solar Pumping Solutions have employed Hi Tech as our ‘IT guys’ for more than 6 years. They have seamlessly set us up into a new office including all computer hardware, networks, phone systems and related connectivity. There are many things you look for in an IT company, professionalism, educated advice, quick response, quality equipment and reliability. Hi Tech are all of these things to us, but the gold with these guys is in their service, they treat us like friends and care for us like family, we could not recommend them more.”
Kim Harding
Solar Pumping Solutions - Mudgee